The purpose of THOYEN is to connect students and local communities who need to get Tasks done with Students who would like to do the work and get paid.  As a Student User, you can sign up to be a Customer or a Provider or Both.   As a Customer, you can get Tasks done and Buy and Sell items.  As a Provider, you can do these Tasks for fellow students and local community and get paid.  

The App's Purpose is four (4) fold:

1. Task request by Customer: Request - House Cleaning, Housework, Laundry, Pickup & Delivery, Carpool, Pack & Move, Vehicle Cleaning, Seasonal, Event Planning, Tutoring, Outdoors, IT Support & Name your Task
2. Task response by Providers to Customer Requests: Provide  - House Cleaning, Housework, Laundry, Pickup & Delivery, Carpool, Pack & Move, Vehicle Cleaning, Seasonal, Event Planning, Tutoring, Outdoors, IT Support & Name your Task
3. Buy & Sell Items: Marketplace for Students and Local Communities.
4. On My Way Tasks i.e. Pick Up & Delivery and Carpool:  These two tasks can be initiated by the Provider.

More details can be found in subsequent FAQ's

Safety is our top priority.  For this reason, the app is limited to the student community at the University and local community users who can sign up as Customers only around the college. We strive to ensure Customer and Provider safety through a set of safety measures, including:

1. Limited to students at the University and local community.  All providers are University students only.   
2. There is a Safety/SOS button on the app to contact the campus police and 911 immediately, during emergencies.
3. Tasks are limited to a short radius within and around the campus/college city area. For example, all users will be within a short distance of each other and can be located if needed.
4. Providers only see the general location of a Customer’s task until the task has been assigned to a Provider. Once a task is assigned, the full location of the task becomes visible to the Provider.  
5. The mobile numbers shared between our Customers and Providers are masked so that real phone numbers are never exposed.
6. School Issued IDs are required by the Customer to verify their Provider prior to the start of a Task.
7. Block function available for User A to block User B in rare circumstances.
8. Zero-tolerance drug and alcohol policy.
9. Two-way star rating system – includes safety as a criteria. 2 or more ratings below 3 including safety can lead to user termination.
10. All transactions are through the app only. STRIPE will be the Payment Service Provider. No cash transactions.
11. A Customer has to agree to provide a safe working environment (Terms of Use).
12. A Provider has to agree to do the task in a safe manner (Terms of Use).

All Providers on the THOYEN Platform are University Students.  So generally, that should give you some comfort.  However, for absolute safety, take precautions as you would with a stranger.  Lock or keep all your valuables put away.  

Be there when they are, either physically or virtually.  If you've booked anyone to come over to your home, make a point of being there to keep an eye on things; maybe work from home that day or ask your roommate to chill on your sofa while the Provider is there.   It goes without saying that you shouldn't leave your laptop lying around or your fancy earrings on the bathroom counter when you have Providers in the apartment.  At the very least, keep cash and other valuables out of sight.

Bottom line: use common sense as you would with a stranger to be on the safe side.  THOYEN is not responsible for lost or stolen items. 

Information icons are pop ups on the right corner of most screens.  This will assist you with regard to the task in consideration.  It is important that you open, read, understand and follow this.  Information icons will help you have a smoother experince with the App.  

(Especially applicable for Buying & Selling, Pickup & Delivery and Moving Tasks)

Although most things that students use can be listed on THOYEN, certain items aren't allowed.  Some present legal risks or may pose health and safety issues.  We've also chosen not to allow items that we feel are inappropriate for our THOYEN community or could be considered offensive.

Before posting your items, please read the guidelines below.  The following items are not allowed and are prohibited from being used on the THOYEN Platform.

1. Adult content
2. lcohol, drugs & tobaccoA
3. Animals & animal products
4. Counterfeit or replica items
5. Credit Cards, currency and lottery tickets
6. Dangerous Items
7. Food items
8. Hazardous Materials
9. Heavy and Oversize Items
10. Illegal items or encouraging illegal activity
11. Medical & healthcare items
12. Offensive materials
13. Real estate, Automobiles and Expensive items (over $999)

Adult content

Items that contain explicit sexual content are not allowed on THOYEN, such as:

• Explicit sexual content or nudity
• Pornography & adult toys

Alcohol, drugs & tobacco

Alcohol, drugs, tobacco, and related products are not allowed, including:

• Alcohol
• Prescription drugs
• Drugs, narcotics, or controlled substances (even those that are legal in some states)
• Items marketed for the purpose of intoxication
• Drug paraphernalia such as bongs, vaporizers, and pipes
• Tobacco and related products, including e-cigarettes, e-juice, vaporizers, mods, hookahs, and hookah accessories

Animals & animal products

To protect the welfare of endangered, live, and companion animals and to comply with laws and regulations, the following are not allowed on THOYEN:

• Pets and other live animals
• Animal products derived from endangered or threatened species

Counterfeit or replica items

Bootlegs, counterfeits, fakes, and unauthorized or pirated copies of items are illegal and not allowed on THOYEN, including:

• Counterfeits, fakes, and replicas of brand-name items, including items “inspired” by a brand without permission of the owner
• Bootlegged or unauthorized recordings
• Pirated copies of any copyrighted materials
• Vehicles where you are not the titleholder

Credit cards, Currency and Lottery tickets

THOYEN prohibits sale of credit cards, currency and lottery tickets. 

Dangerous items

Items that pose health and safety concerns or that are regulated or illegal are not allowed on THOYEN. These include but are not limited to:

• Firearms, no exceptions
• Knives primarily used as weapons or for self-defense. Cutlery, kitchen, and utility knives are generally permitted
• Mace, pepper spray, bear spray, tasers, and other weapons used to subdue humans or animals
• Paintball guns, BB guns, guns that fire blanks, Airsoft Guns, and all related ammunition and accessories
• Sporting weapons such as bows and arrows, crossbows, and archery items
• Swords, if sharpened or functional. Decorative blunt swords are generally permitted
• Weapon parts and accessories, including any item that attaches to a firearm, ammunition, bullets, clips, arrows, and bolts
• Body armor, including Kevlar and other tactical and protective vests, except protective clothing for sporting activities
• Regulated chemicals, poisons, or substances
• New or used airbags sold separately from a vehicle
• Fireworks
• Recalled items
• Items subject to recall
• Items deemed to pose significant health or safety risks to others

Food items

The Sale of homemade prepared food is subject to regulatory guidelines and often requires a permit. Because we can't enforce these restrictions, prepared food is not allowed. Examples:

• Most perishable goods, including meat, seafood, dairy, and cut fruits or vegetables
• Homemade shelf products, such as jams, jellies, and pickles
• Homemade meals or baked goods
• Eggs

Exceptions to this policy include:

• Whole, uncut fruits and vegetables
• Unopened and packaged commercially sold food goods (canned soup, packages of cookies, etc.) as long as the packaging has not been tampered with and the items are sold before their expiration date

Hazardous Materials

Hazardous materials, like explosives and gases, are not allowed.

Heavy and Oversize Items

Heavy and oversize or overweight items (individual items not to exceed 50lbs or requires more than one person to carry or move) are prohibited.

Illegal items or encouraging illegal activity

Any item that is illegal or that encourages illegal activity is not allowed, including but not limited to:

• Stolen or found goods
• Items received through Government Assistance
• Fake or forged documents (licenses, IDs, diplomas, and government-issued documents)
• Offers to trade for illegal goods
• Police or security badges or uniforms. Locked phones or devices, for example blacklisted, activation, iCloud or similar locks
• SIM Cards

Medical & healthcare items

Due to health and safety, privacy, and regulatory concerns, certain medical and healthcare items are not allowed for sale on THOYEN, including but not limited to:

• Devices, drugs, and medications that require a prescription from a licensed medical practitioner (such as a dentist, doctor, optometrist, or veterinarian)
• Contact lenses
• Used cosmetics
• Used makeup sponges and applicators
• Needles and items containing needles (such as syringes or tattoo equipment)

Offensive materials

THOYEN is an inclusive community that welcomes Users from all backgrounds. To build a respectful mobile marketplace, posts that contain foul language or that promote hatred, violence, or discrimination are not allowed. This includes posts that support hate or discrimination toward others based on age, race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation, or items that promote or glorify organizations with such views. Examples:

• Items or posts containing racial slurs
• Items or posts promoting intolerance or discrimination
• Items that promote, support, or commemorate groups with views of hatred or intolerance
• Items that depict or glorify violence against people or animals

Real estate, Automobile and Expensive items (over $999)

THOYEN at this time does not allow sale of real estate.   THOYEN prohibits high denomination items of value more than $999 to be posted or transacted through the THOYEN Platform.  For example: a boat, expensive jewelry, cars whose value is greater than $999.  

Help keep our community strong.

If you see a prohibited item on THOYEN, please email: support@THOYEN.com

Non-compliance

Posts that violate any of our guidelines, policies, or terms may be removed at our discretion. Additional actions may be taken for severe or repeat offenses.

Request Now tasks - For tasks up tp 2 hours from NOW

Request Later tasks - Customers can schedule preset dates and times up to 2 weeks in advance.

As a University student - you have a great advantage.  Share the costs of tasks such as apartment cleaning, housework etc. with your room mate or apartment mate and you will see good cost savings and get your task done!

Stripe is the Payment Services Provider for Thoyen.  

Payment processing services on THOYEN are provided by Stripe (and subject to change at a later date) and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service(collectively, the “Stripe Services Agreement”).  By agreeing to these terms or continuing to use THOYEN, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.  As a condition of THOYEN enabling payment processing services through Stripe, you agree to provide THOYEN accurate and complete information about you, and you authorize THOYEN to share it and transaction information related to your use of the payment processing services provided by Stripe.

When you add a credit card or bank payment method to your THOYEN account, a third party i.e. Stripe that handles payments for us will receive your card or bank payment information. To keep your financial data secure, we do not store full credit card or bank payment information on our servers.

You can contact the Provider through the THOYEN App.  After the Provider agrees to a task, both of you can communicate using the Chat option provided on your task.  In most cases a phone option is also provided. 

You can contact THOYEN at support@THOYEN.com.  Please include your registered first and last name, University associated with, and other details as you see fit.

Yes.  You will know the identity of the Provider when he or she accepts your Task.  At that time should you want to block that Provider - you could do so by selecting the triple dot at the top right side of the screen.  However we recommend you to use it sparingly.  Once the Provider is blocked that User will henceforth will not be avilable to provide any tasks for you now or in the future.  Also by blocking the Provider - the existing task is cancelled.  

As a Customer, you may cancel your scheduled Task appointments at any time provided no Provider has accepted your posting.  Should a Provider accept your posting, you are subject to the following policy:

No cancellation charges if task is canceled within 10 minutes of booking

¹  Tasks include House Cleaning, Tutoring, Housework, Ironing, Event Planning, Pack & Move, Vehicle Cleaning, Outdoors, Name Your Task &  IT Support

The above policy is subject to change from time to time. 

House or Apartment Cleaning has 4 sub categories – Normal, Heavy, Party and Empty Apartment Cleaning. 

The following Tasks are excluded - Exterior window cleaning, deep stain removal, infestation, vent cleaning, mold removal and insect removal.

Share the costs of Apartment Cleaning with your room mates or apartment mates.

Providers will not bring supplies unless the Customer specifically requests so.

Select the price you would like to offer based on factors such as type of cleaning and time of day. THOYEN gives you full freedom to set your own prices subject to a minimum price and maximum price.  The key is BE REASONABLE on the price you offer. 

Housework includes Organize and Assemble.  The following task is currently excluded: Painting.

1. Organize sub category

Organize includes assisting the Customer with putting household items in the right places.  It may involve organizing the wardrobe, closets, rooms, cabinets etc. in the apartment.  May involve some dusting and cleaning. 

1. Assemble sub category

Assemble includes assembling furniture, bicycle, book case, chair, desk, tables, exercise equipment, indoor table games, or shelves. 

Providers will not bring supplies unless the Customer specifically requests so.

Laundry connects Customers and Provider who does laundry for the Customer.  Laundry involves washing, drying and folding of clothes.  Ironing of clothes is an option too.   

1. Your clothes are piling up and need a helping hand.
2. Ironing clothes is a cost-effective way of getting neat clothes while at college.
3. Always remember any time you use THOYEN, you are helping your fellow student User.
4. THOYEN attempts to create win-win situations for the student Users.

One load of clothes that will fit in a standard washing machine whose size is 3.5 cu. ft. is deemed to be one load of laundry.

As a Customer - select the price you would want to be pay based on factors such as type of supplies, day/time of day. THOYEN gives you full freedom to set your own prices subject to a minimum price.  The key is BE REASONABLE on the price you request.

Laundry connects Customers and Provider who does laundry for the Customer.  Laundry involves washing, drying and folding of clothes.  Ironing of clothes is an option too.   

One load of clothes that will fit in a standard washing machine whose size is 3.5 cu. ft. is deemed to be one load of laundry.

THOYEN connects Customers with Providers who have certain unique skills.  You can sign up Providers who are skilled at one or more of these:  Photographer, Videographer, Singer, Dancer and Event Staffer.

It is your responsibility to cleary state the requirements and experience you need in the Description field of the posting.

THOYEN recommends that Provider’s under this category have specialized skills that they have developed due to years of practice or education or combination of both.  It’s the Customer’s responsibility to verify that the Provider meets his or her requirements by specifying exactly what they are looking for in terms of qualifications and experience.  THOYEN only provides the Platform for such connections and does not verify or authenticate any Provider.

Example:  As a Customer let us say, I am looking for a Singer in Popular Music.  Then as a Customer some of my requirements may be a current Student at the Music School and 5 Stage performances. 

THOYEN connects Providers with Customers who would like to pack and move items. 

1. You have too many things in your apartment and you need help.
2. You can save time and your back!
3. Always remember any time you use THOYEN, you are helping your fellow student User.
4. THOYEN attempts to create win-win situations for the student Users.

Pickup & Delivery connects delivery Providers and Customers requesting a pickup or delivery.   Pickup could include pick up of your favorite food from a restaurant including Tapingo orders (if applicable) and delivery to your apartment, mobile orders or pickup from stores, or just running errands for you.     

All items must be paid by the customer prior to provider pick up.  The provider only picks up and delivers to you and does not pay for the item.  

Yes!  A Customer may request a pickup and ask it to be delivered, or, a Provider may indicate “Hey I am on my way to Taco Bell. Anyone need any food to be picked up?”.  So, it works both ways. 

1. Provider - Under the Provider App, go to the “On My Way” Screen and select the Pickup & Delivery Category.  Then, follow the steps to post your availability along with the Pickup & Delivery you could do.  These are restricted for a maximum of 4 hours from now.  
2. Customer - Under the Customer App, go to the “Pick Up & Delivery” Screen and select the Tasks you want.  Then, follow the steps to request your Tasks now or later.  

THOYEN allows most items that students use on a day to day basis; however, for safety and legal reasons, certain items are prohibited, such as alcohol, can be found under the Prohibited Items List.

1. If you are a Pickup & Delivery Provider - select the price you would want to be paid based on a number of factors such as date, time of day, urgency for the Task, and location. THOYEN gives you full freedom to set your own prices subject to a minimum and maximum price.  The key is BE REASONABLE on the price you request. 
2. If you are a Customer - select the price you would like to offer based on a number of factors such as date, time of day, location, and the urgency for the Task. THOYEN gives you full freedom to set your own prices subject to a minimum and maximum price.  The key is BE REASONABLE on the price you offer. 

1. It is convenient. The Provider will come to your place to clean the car.  
2. You can have a clean car at a reasonable price.
3. Instant Booking and choose the time you want.
4. And always remember any time you use THOYEN, you are helping your fellow student User.
5. THOYEN attempts to create win-win situations for the student Users.

Providers will not bring supplies unless the Customer specifically requests so.

Customers are responsible for providing water for cleaning.

THOYEN connects Providers (Vehicle Cleaners) with Customers who would like to get Vehicle Cleaning Tasks done.  These tasks include cleaning the inside and/or exterior of the vehicle. 

Name Your task - is for bundling already offered tasks on the Thoyen Platform.  These are all paid by the hour.  For example - a Customer may want their House Cleaned and also need help in Packing and Moving.  So instead of having a separate Task posting for House Cleaning and one for Packing and Moving - the Customer can combine both these into one Task.   

Name Your Task is NOT for any new Tasks not offered by the Thoyen Platform.  Should you find a need for a new Task, please write to Support@Thoyen.com.

All the Terms of Use apply for this as with other Tasks.  

1. Carpool connects Drivers (Providers) and Passengers (Customers) heading to the same area, making it a great solution for those passengers who don’t have cars to find rides for weekend trips or going home for a visit on breaks or a drop to the airport or shop or just to run errands. 
2. THOYEN is not an Uber like service. THOYEN only provides you the connection between the Driver and Passenger.  Please see the Terms of Use on section 40.7 for further conditions of use for the Carpool.

1. Carpool is great for the environment. Every little drop counts, and here at THOYEN we believe every little drop of gasoline saved counts. This is your little contribution towards the environment.
2. Save money by using the Carpool.
3. Make new friends.
4. Make the ride more enjoyable with a fellow student User. 

1. Under the Customer App, go to Home Screen and select the Carpool Category.
2. Under Carpool Category you will see sub category "Available".
3. Check the "Available" sub category to see if any rides match what you are looking for; if not select "Carpool Wanted" sub categorycategory.
4. Then, follow the steps to request your Carpool.

1. THOYEN only provides you the connection between you and the driver. While THOYEN establishes certain conditions for the Driver to be eligible as indicated under the Terms of Use in section 40.7.   THOYEN is not responsible and cannot ensure that the driver meets all the requirements.   You are responsible to verify items such as driver’s license and driving experience. 
2. Be a courteous and friendly passenger. Remember after all the driver is your fellow student User.
3. Show up on time.
4. Rate the driver at end of the trip.

1. THOYEN takes safety seriously. We want all users to have a safe trip and to reach their destinations in the same way they started. 
2. Driving under the influence of alcohol or drugs is prohibited.
3. All users are prohibited from carrying or transporting firearms*

Any user who violates the above may lose access to the THOYEN Platform

*To the extent permitted by applicable law

1. Carpool connects Drivers (Providers) and Passengers (Customers) heading to the same area, making it a great solution for those passengers who don’t have cars to find rides for weekend trips or going home for a visit on breaks or a drop to the airport or shop or just to run errands. 
2. THOYEN is not an Uber like service. THOYEN only provides you the connection between the Driver and Passenger.  Please see the Terms of Use on section 40.7 for further conditions of use for the Carpool.

Yes!  The buyer may request an item(s) he or she wants, and the seller may indicate what items are available for sale. It works both ways. 

On the Customer side of the app, go to the “Buy & Sell” screen and select the items you want, then follow the steps to request and purhcase your items.

Buy & Sell connects students who would like to buy and sell items respectively.   

THOYEN allows most items that students use on a day to day basis. However, for safety and legal reasons, certain items - such as alcohol - are prohibited, and can be found under the Prohibited Items List.

1. Always check the item and make sure it meets the agreed specifications. If it is not satisfactory, do not buy it. Always buy items in person. THOYEN does not recommend mailing or shipping items.
2. Meet the seller in a safe place. If you are uncomfortable with the location, let the seller know and find a common place that is lighted and busy. 
3. Always be on time. Communicate with the seller if there are any delays. Safety is our utmost priority.
4. Do not use cash for your transactions. It is a violation of THOYEN’s "Terms of Use", and using cash reduces your safety.

1. If you are a seller, select the price you want to be paid based on factors such as the type of item, whether it is new/used, and the demand for the item. 
2. If you are a buyer, select the price you would like to offer based on factors such as the type of item, whether it is new/used, and the demand for the item. 
3. THOYEN gives you full freedom to set your own prices subject to a minimum price.  Whatever you’re selling or buying may be valuable to you, but a reasonable price goes a long way with buyers and sellers.

1. Go to Items Status and click “Cancel”.
2. All sales are final once the buyer receives the item(s).  If the buyer decides to cancel the order at pick up, the buyer should not accept the item at the time of the pickup or delivery from the seller.
3. Returns will not be allowed after an item has been picked up or delivered. The buyer is strongly encouraged to closely inspect the item's photos and details to minimize any risk and to ask questions about the item to ensure satisfaction before purchase. Items should also be closely inspected before deciding to take possession of the item at the time of pickup. 
4. THOYEN is not responsible for any returns.

Pickup & Delivery connects delivery Providers and Customers requesting a pickup or delivery.   Pickup could include pick up of Customer's favorite food from a restaurant and delivery to their apartment, mobile orders or pickup from stores, or just running errands for the Customers.     

All items must be paid by the Customer prior to Provider pick up.  The Provider only picks up and delivers to the Customer.  Provider does not pay for the item.  

Yes!  A Customer may request a pickup and ask it to be delivered, or, a Provider may indicate “Hey I am on my way to Taco Bell. Anyone need any food to be picked up?”.  So, it works both ways. 

Provider only - Under the Provider App, go to the “On My Way” Screen and select the Pickup & Delivery Category.  Then, follow the steps to post your availability along with the Pickup & Delivery you could do.  These are restricted for a maximum of 4 hours from now.  

On My Way represents Providers who are on their way to a particular place and would like to "Pick Up and Deliver" or Provide a "Carpool" ride. 

Pick Up & Deliver represents Providers who are On The Way to a restaurant, store, or running errands and are willing to pick up and deliver to others.  This is limited to the next 4 hours only.  

Carpool represents Providers (Drivers) who are on their way to a destination and are willing to provide Carpool to other Users headed the same way.  This is like other Tasks i.e. can book for the coming 2 weeks.  

See other FAQ's for more details.

Providers who are On The Way to a restaurant, store, or running errands and are willing to pick up and deliver to others will post the task from the Provider App using the On My Way button at the footer.

Available Providers under this category can be found under "On My Way Pick Up & Delivery Providers" at bottom right on the Home page.  

Customer -

1. IT IS IMPORTANT THAT YOU VERIFY AHEAD OF TIME THE RESTAURANT OR STORE WILL TAKE YOUR ORDER THROUGH PHONE or ONLINE AND HOLD IT UNTIL THE PROVIDER PICKs UP.

2. ORDER DIRECTLY TO THE RESTAURANT OR STORE ONLY AFTER THE PROVIDER HAS ACCEPTED YOUR REQUEST.

3. YOU PAY THE PROVIDER FOR DELIVERY CHARGES ONLY (NOT FOR THE COST OF THE ITEMS). THE COST OF THE ITEMS MUST BE PAID DIRECTLY TO THE RESTAURANT / STORE BY YOU, AHEAD OF PICK UP BY THE PROVIDER.

Look up the Provider's pick up time, delivery times, and price of delivery to ensure it meets your needs. If the Provider accepts your request, a chat button opens up and you can communicate with the Provider for any further clarifications.

As a Customer it is your responsibility to be available when the Provider drops by with the delivery.