Safety is our top priority. For this reason, the app is limited to the student community at the University and local community users who can sign up as Customers only around the college. We strive to ensure Customer and Provider safety through a set of safety measures, including:
Information icons are pop ups on the right corner of most screens. This will assist you with regard to the task in consideration. It is important that you open, read, understand and follow this. Information icons will help you have a smoother experince with the App.
(Especially applicable for Buying & Selling, Pickup & Delivery and Moving Tasks)
Although most things that students use can be listed on THOYEN, certain items aren't allowed. Some present legal risks or may pose health and safety issues. We've also chosen not to allow items that we feel are inappropriate for our THOYEN community or could be considered offensive.
Before posting your items, please read the guidelines below. The following items are not allowed and are prohibited from being used on the THOYEN Platform.
Items that contain explicit sexual content are not allowed on THOYEN, such as:
Alcohol, drugs, tobacco, and related products are not allowed, including:
To protect the welfare of endangered, live, and companion animals and to comply with laws and regulations, the following are not allowed on THOYEN:
Bootlegs, counterfeits, fakes, and unauthorized or pirated copies of items are illegal and not allowed on THOYEN, including:
THOYEN prohibits sale of credit cards, currency and lottery tickets.
Items that pose health and safety concerns or that are regulated or illegal are not allowed on THOYEN. These include but are not limited to:
The Sale of homemade prepared food is subject to regulatory guidelines and often requires a permit. Because we can't enforce these restrictions, prepared food is not allowed. Examples:
Hazardous materials, like explosives and gases, are not allowed.
Heavy and oversize or overweight items (individual items not to exceed 50lbs or requires more than one person to carry or move) are prohibited.
Any item that is illegal or that encourages illegal activity is not allowed, including but not limited to:
Due to health and safety, privacy, and regulatory concerns, certain medical and healthcare items are not allowed for sale on THOYEN, including but not limited to:
THOYEN is an inclusive community that welcomes Users from all backgrounds. To build a respectful mobile marketplace, posts that contain foul language or that promote hatred, violence, or discrimination are not allowed. This includes posts that support hate or discrimination toward others based on age, race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation, or items that promote or glorify organizations with such views. Examples:
THOYEN at this time does not allow sale of real estate. THOYEN prohibits high denomination items of value more than $999 to be posted or transacted through the THOYEN Platform. For example: a boat, expensive jewelry, cars whose value is greater than $999.
Help keep our community strong.
If you see a prohibited item on THOYEN, please email: support@THOYEN.com
Posts that violate any of our guidelines, policies, or terms may be removed at our discretion. Additional actions may be taken for severe or repeat offenses.
Request Now tasks - For tasks up tp 2 hours from NOW
Request Later tasks - Customers can schedule preset dates and times up to 2 weeks in advance.
Stripe is the Payment Services Provider for Thoyen.
Payment processing services on THOYEN are provided by Stripe (and subject to change at a later date) and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service(collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to use THOYEN, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of THOYEN enabling payment processing services through Stripe, you agree to provide THOYEN accurate and complete information about you, and you authorize THOYEN to share it and transaction information related to your use of the payment processing services provided by Stripe.
When you add a credit card or bank payment method to your THOYEN account, a third party i.e. Stripe that handles payments for us will receive your card or bank payment information. To keep your financial data secure, we do not store full credit card or bank payment information on our servers.
You can contact THOYEN at support@THOYEN.com. Please include your registered first and last name, University associated with, and other details as you see fit.
Housework includes Organize and Assemble. The following task is currently excluded: Painting.
Organize includes assisting the Customer with putting household items in the right places. It may involve organizing the wardrobe, closets, rooms, cabinets etc. in the apartment. May involve some dusting and cleaning.
Assemble includes assembling furniture, bicycle, book case, chair, desk, tables, exercise equipment, indoor table games, or shelves.
Providers will not bring supplies unless the Customer specifically requests so.
Laundry connects Customers and Provider who does laundry for the Customer. Laundry involves washing, drying and folding of clothes. Ironing of clothes is an option too.
One load of clothes that will fit in a standard washing machine whose size is 3.5 cu. ft. is deemed to be one load of laundry.
Providers will not bring supplies unless the Customer specifically requests so.
Customers are responsible for providing water for cleaning.
THOYEN connects Providers (Vehicle Cleaners) with Customers who would like to get Vehicle Cleaning Tasks done. These tasks include cleaning the inside and/or exterior of the vehicle.
Name Your task - is for bundling already offered tasks on the Thoyen Platform. These are all paid by the hour. For example - a Customer may want their House Cleaned and also need help in Packing and Moving. So instead of having a separate Task posting for House Cleaning and one for Packing and Moving - the Customer can combine both these into one Task.
Name Your Task is NOT for any new Tasks not offered by the Thoyen Platform. Should you find a need for a new Task, please write to Support@Thoyen.com.
All the Terms of Use apply for this as with other Tasks.
Any user who violates the above may lose access to the THOYEN Platform
*To the extent permitted by applicable law
Pickup & Delivery connects delivery Providers and Customers requesting a pickup or delivery. Pickup could include pick up of Customer's favorite food from a restaurant and delivery to their apartment, mobile orders or pickup from stores, or just running errands for the Customers.
All items must be paid by the Customer prior to Provider pick up. The Provider only picks up and delivers to the Customer. Provider does not pay for the item.
Yes! A Customer may request a pickup and ask it to be delivered, or, a Provider may indicate “Hey I am on my way to Taco Bell. Anyone need any food to be picked up?”. So, it works both ways.
Provider only - Under the Provider App, go to the “On My Way” Screen and select the Pickup & Delivery Category. Then, follow the steps to post your availability along with the Pickup & Delivery you could do. These are restricted for a maximum of 4 hours from now.
On My Way represents Providers who are on their way to a particular place and would like to "Pick Up and Deliver" or Provide a "Carpool" ride.
Pick Up & Deliver represents Providers who are On The Way to a restaurant, store, or running errands and are willing to pick up and deliver to others. This is limited to the next 4 hours only.
Carpool represents Providers (Drivers) who are on their way to a destination and are willing to provide Carpool to other Users headed the same way. This is like other Tasks i.e. can book for the coming 2 weeks.
See other FAQ's for more details.
